A little help.
Back to your people.

Open the sign-in page and choose Forgot password? to request a reset link. Check that you entered your account email, then look in your spam folder. If a reset link has expired, request a new one. Still stuck? Email us with your username and what you see on screen.

Open the sign-in page and choose Need a verification email?. Enter the email you used to create your account, then request a fresh link. Check your spam folder and allow a little time before resending. If you already verified your email, sign in normally. Verification and password reset are separate steps.

Use the code from your authenticator app, or choose the recovery-code option during sign-in if you saved one. Each recovery code works once. In Settings → Privacy & security, you can review signed-in devices and sign them out. Orbis may ask you to confirm your identity first. Never send us your password, authenticator codes or recovery codes.

Open Settings → Privacy & security → Export account data. Review the scope and choose an optional date range, then download the JSON file. It includes your profile, preferences, connections and accessible messages you wrote, including private notes. File details are included; media files and other people’s message text are not. Save attachments individually from their conversations. Orbis may ask you to verify your identity first. Export before closing your account, keep the copy private and check your browser’s downloads for completion.

Open Settings → Privacy & security → Close account. First, transfer ownership of your communities and any groups with other members. Closing your account signs out every device, ends your participation in calls and hides your private profile. Shared messages and their attachments stay in conversations under Deleted account. Your username remains reserved. If your account was closed by mistake or without your permission, contact support within 30 days. Recovery requires proof that the account belongs to you and a new password; previous sessions and secret-chat device access are not restored. After that window, remaining recovery data is scheduled for permanent removal. Other people may still have copies of content you shared; closing an account does not erase those copies or immediately remove older backups.

Check Settings → Notifications, your Do Not Disturb status and whether the conversation is muted. For desktop alerts, choose Enable on this browser in Notifications. Your browser must also allow notification permission; if it is blocked, change that in your browser’s site settings. In the Windows desktop app 0.1.13 or later, the app asks for itself instead: choose Allow. In supported browsers, separately enable Alerts while Orbis is closed for message alerts with no Orbis tab open. On iPhone or iPad, add Orbis to your Home Screen and enable them from there. Your device’s Focus and sound settings can silence alerts. Muting alerts does not remove unread messages.

Keep Orbis open for incoming calls and Orbis ringtones. Background message alerts use your device’s notification sound settings instead. In the Windows desktop app 0.1.13 or later, closing the window keeps Orbis running in the tray, so calls, alerts and message sounds carry on. Right-click its tray icon to quit, or turn this off in Settings → Audio → Keep Orbis running. Earlier versions quit when you close the window and leave any call.

Starting or answering a direct or group call joins straight away using your saved microphone settings; choosing a video call also requests your camera. The first call lets you choose a microphone; later calls and community voice channels use your saved selection. Allow microphone or camera access when prompted, and use the call’s device settings to check your selection and whether it is muted. If speaker selection is unavailable, use your device’s sound settings. After a disconnected call, rejoining keeps your microphone and camera off until you turn them on.

Someone too quiet or too loud? Open the menu on their tile, or right-click it, to set their volume from 0 to 400% or mute them just for you. Orbis remembers it on this device for your next calls; Reset puts them back to 100% and unmutes them.

If Orbis says calling is unavailable, or the problem continues, tell us your browser, device and the exact error. You can keep using messages while you troubleshoot.

Games and music each have their own switch in Settings → Activity, and both start on. If you turned music sharing off before, it stays off. Anyone who can see your profile sees your activity: on your profile, in direct messages and in member lists. Invisible status hides it, and so does blocking someone, deleting your account or closing it. Your last-seen setting doesn’t hide it.

To recognise games, Orbis for desktop checks the names, install folders and start times of programs on your computer. On Windows 0.1.16 and later, it also checks whether each has a window open, so a game left running in the tray isn’t shown. Only the game’s name and when you started it are shared, never your process list, command arguments or window titles. Not every game is recognised yet. A game’s picture comes from its Steam store page or, for a few games not on Steam, from the publisher’s own icon or logo. To find a picture for a game Orbis doesn’t list, Orbis’s server looks the game’s name up on Steam, without saying who is playing. Orbis fetches and keeps the pictures itself, so your browser only ever talks to Orbis.

On Windows, Orbis for desktop 0.1.15 or later automatically shares what dedicated music apps, such as Spotify, report to Windows: the title, artist, app and playback position. Music in a browser is shared only when you allow it with Also share music from browsers, or by choosing that player yourself. Settings shows exactly what others see.

Your profile can show Favorite games you pick, and Recently played and Most played, which Orbis fills from game activity while game sharing is on. Choose favorites, hide or remove a game, or clear your game history in Settings → Activity, and switch Show games on my profile off to keep them to yourself.

Hidden games never show to others, and stay hidden when you clear your history or play them again. Nobody you blocked, or who blocked you, sees your games. Invisible pauses Recently played. With game sharing off, nothing new is added and others see only your favorites. If you hide when you were last online, others don’t see when you last played. Your private statistics are never used to fill these.

In desktop 0.1.4 or later, turn the small call overlay on or off in Settings → Audio; it starts enabled. The overlay appears at the left of the screen when Orbis is in the background. It shows speaking, mute and deafen state without taking mouse clicks from your other app. Some exclusive fullscreen or protected games can cover it. For a larger view, use the call’s Pop out button to move and resize the call in its own window, including on another monitor.

Open your community’s settings and choose Soundboard. People with Manage emoji and sounds permission can add up to ten MP3 clips per community. Each clip can last up to 20 seconds and be up to 2 MB. You can play your communities’ sounds from the soundboard in a voice channel, private call or group call when your role allows speaking. One sound plays at a time. Each listener chooses their own soundboard volume, and can mute sounds from the call’s tools or in Settings → Audio; the choice stays on that device. Deafen also silences incoming sounds.

Keep each file under 1 GB, with up to six attachments per message. Uploads also have a 4 GB limit over the past 24 hours. Files over 10 MB upload in parts: if your connection drops, choose Retry to continue where it stopped. Images over 10 MB arrive as downloads rather than previews. A community channel may restrict attachments even when you can send messages. For an avatar or banner, use the image-framing tool. In a secret chat, each file can be up to 100 MB. Include the file type and error in a support request; you don’t need to send the private file itself.

A secret chat is a separate, end-to-end encrypted conversation with a friend. Send messages, photos, videos, GIFs, voice messages and files of up to 100 MB; reply, react, edit, or remove a message for both of you. In the chat’s ⋯ menu, Disappearing messages can remove new messages after 30 seconds to a week. Everything is encrypted on your devices, so Orbis can’t read it, and can’t recover it if you lose every approved device. Approve each new device from one you already use. Calls and forwarding stay in your ordinary conversations. Reporting a secret message shares only what its preview shows, never the files themselves, and only after you confirm.

Choose Forward… in the message’s menu, or hover it and choose Forward. Pick up to ten conversations, add a note if you like, then send. Attachments are copied and count toward your daily upload limit. Mentions arrive as plain text, so nobody is pinged. The copy shows who first sent it and when, and can’t be edited. Messages in secret chats can’t be forwarded.

For an expired invite or channel access, ask the community’s owner or a moderator. You can block someone from their profile and review blocked people in Settings → Privacy & security. To raise a concern with Orbis, email us the relevant username, community name and a short description of what happened. Share only the details needed to explain the issue.